Earlier today, Buzzfeed’s Charlie Warzel tweeted a link to his story that exposed Verizon for giving preferential help to customers with large social followings. The revelation went public via an accidental tweet to the 78,000 followers of Verizon Support’s main Twitter account. Warzel tried to contact them to ask about the inadvertent tweet:
“When reached for comment, a Verizon spokesperson said theyâ€™d get back with more information. Moments later, the tweet was deleted. Verizon has yet to respond to further emails requesting comment.”
Talking about giving preferential treatment to individuals with large social followings, here’s a breaking tale involving another Cable/ISP company that may very well rival that company’s epic PR debacle in the nascent days of consumer-generated media. Who can forget the Comcast repairman who fell asleep at a customer’s home while waiting on the phone for his supervisor? The homeowner grabbed his video camera and the resulting YouTube clip went viral big time.
Earlier this evening, Veronica Belmont sent this tweet to her 1.7 Million followers:
Basically, her husbandÂ Ryan Block, with his 80,000 Twitter followers, phoned Comcast to cancel their Internet and cable subscription. The ensuing audio of the conversation with Comcast’s customer service rep will be annoyingly familiar to anyone who’s tried to cut the cord, so to speak.
Needless to say, this unfortunate exchange couldn’t have come at a worse time for the cable giant on the eve of “one tough review” of its proposed merger with another cable company not known for its exemplary customer service.