Who in our field hasn’t advised their clients to increase their investment in monitoring what’s being said about their products, services and issues in the social spheres? It’s not just listening to the conversation, but the digitally smart companies have empowered so-called “social media representatives” to engage detractors, primarily for the purposes of distracting them…… Continue reading Social Lip Service
Category: American Airlines
Jet Blues
As if the airlines didn’t have enough bad news, today we learn how American Airlines lost a human body, United’s stock tanked from a newspaper misprint, and JetBlue resorted to eBay to auction off airline tickets.Actually, when I heard that last piece of news, I actually gave JetBlue some credit for some out of the…… Continue reading Jet Blues